FAQs
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What materials do you use
All materials are sourced with the highest quality in mind
11/0 Charlotte Cut Glass Seed Beads
White Size D Nymo®, nylon thread
Earrings:
18 K Gold Filled Hardware
Rhodium Plated Hardware
All Bracelets/Necklaces:
16K Gold plated over brass
Rose plated over brass
Rhodium plated over brass
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Pricing
Pieces can vary in price. Each piece is personally designed and quality sourced. The time and energy invested into creating each piece is valuable. You will be able to view pricing prior to purchase.
Customs and Wholesale
I offer customs and will have spots available each month depending on availability. Pricing will be discussed accordingly with 50% upfront. Expect customs to take up to two weeks before shipment.
Wholesale for small business shops is available upon request.
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Online Shop Process
Products produced are limited quantity and small batch. These pieces take extra care and time to intricately create.
* A date and time is selected for an online update/restock and announced on our website banner or on our Instagram @xotujewelry. Check back regularly to stay informed.
* A few days before an update all product will be loaded onto site for shoppers to view specs and pricing.
* Other pieces will be uploaded onto site when available and not as a shop update.
* Be prepared to enter site promptly and have your customer information already saved. Have a quick payment ready (eg. Apple Pay, Google Pay, Shop Pay) when checking out.
* Have in mind that anything in your shopping cart is not yours unless payment is processed.
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Where can I find jewelry in store?
Pop-ups (currently only located in or nearby Kansas City) will be updated on social media pages, Instagram and Facebook.
You can also find us in various stores coming soon. In November, you can find our jewelry at the Monarca Art Space- MAS at 1225 Union Avenue Suite 100, Kansas City, MO 64101.
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Shipping
Every piece is shipped expedited or letter mail at buyers own risk. When an item is shipped letter mail proof of parcel drop off is sent but when it has left my home I am not responsible for damaged, lost, or stolen items. I will also not be responsible for the time it takes for your package to arrive. Thank you for understanding.
All items are packaged carefully and shipped with Canada Post within 1-3 days after purchase.
Canada and US only.
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Refunds / Jewelry Breaking
Generally refunds and cancellations are not accepted. If your circumstance requires my attention please do not hesitate to send me an e-mail. I would be happy to help!
Xotu jewelry pieces are made delicately and at any point your jewelry accidentally gets caught onto your clothing or gets nagged please contact me through the Contact Page or send me a DM.
I can fix your jewelry pieces for a small fee, $5+.
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Beading Courses
I offer beading courses upon request to ages 6+. All materials are provided and additional/special topics can be discussed with the pricing.
$100+/workshop
Hourly wage and cost of materials is covered.
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Jewelry Fittings
Each jewelry piece comes with a one-time free size adjustment.
Please fill out Contact sheet information with “ Free Sizing “ to request a free sizing.
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What is gold filled?
Gold Filled is an American metal manufacturing process and legal standard of quality. GF is two sheets of solid karat gold. Most popular being 14kt gold. These sheets are bonded over (or for wire, rolled in tube) a core of brass.
Please visit the link below to answer more questions about Gold Filled
https://stonesandfindings.com/frequently-asked-questions/
- Stones and Findings
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What is gold/rhodium plated?
Gold plating is a process where a thin layer of gold is bonded onto a base metal. Plating is quite common in the jewelry world, with gold and rhodium being two popular types.
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Cleaning Jewelry
You can easily wash your jewelry by using the following materials: Dishwashing liquid, Warm water, small bowl, Cotton ball or Cotton Swab, and Microfiber Cloth
Wipe Your Pieces After Wearing:
Use a microfiber cloth or a damp cotton ball to remove any body oils and soil. You can also use a jewelry cloth to wipe down gold-plated jewelry after each use. Before storing it again, allow it to air-dry.
Mix a Cleaning Solution:
If your jewelry feels sticky or has visible soil on it, it should be cleaned with a soap and warm water solution. Use a small bowl to mix two to three drops of dishwashing liquid with one cup of water.
Soak Your Jewelry:
If your jewelry is free of embellishments such as pearls, gemstones, or enamel, you can place it directly in the cleaning solution and soak them for about 10 minutes. To prevent scratching, clean only one or two pieces at a time.
Tackle Embedded Soil
If you have jewelry that is intricately carved, use a cotton swab to remove soil from small crevices. Keep in mind though, to never use sharp tools such as a knife or paper clip to remove any dirt, as this may scratch and chip away the gold plating.
Rinse, Dry and Buff
When you've thoroughly cleaned your gold-plated jewelry, rinse it with warm water. Then, dry it using a soft, lint-free cloth and gently buff to return its shine
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Jewelry Care
Follow these tips so you can keep your gold-plated jewelry as lustrous as when you first got it. We've also included ways that you can take preventative measures to make sure damages over time are minimal.
Don't wear any gold-plated jewelry when applying perfume, make-up, or hairspray.
Before handling gold-plated jewelry, make sure that your hands are free from make-up, lotion, and soil.
Make sure to remove any gold-plated jewelry when preparing acidic foods.
Before exercising, remember to remove gold-plated pieces to prevent salts from damaging your jewelry. This also applies to other activities that lead to excessive sweating.
While you're wearing gold-plated jewelry, don't swim in salt-water or chlorinated pools.
Keep in mind not to carry gold-plated jewelry in a purse along with other pieces to avoid damaging them.
Remember to store all gold-plated pieces in small, separate boxes to prevent them from scratching each other.